Faq's
GOT QUESTIONS? WE’VE GOT ANSWERS
Q:
HOW CAN I RENT A VEHICLE?
A:
Booking is quick and easy. Simply enter your desired pick-up location and booking period, determine your vehicle preferences and review all corresponding models that are available. Then select your chosen model and confirm. The overview will show you details of the selected vehicle as well as the contact details of the Jaguar & Land Rover RENT retailer where it is located. Please note that the image may differ from the actual rental car in terms of colour, features and powertrain.
Q:
WHERE CAN I FIND A JAGUAR & LAND ROVER RENTAL PARTNER NEAR ME?
A:
Following your search entry under "Find a rental", you will be shown all Jaguar & Land Rover RENT retailers that are located within the distance you specify.
Q:
WHEN CAN I PICK UP AND RETURN THE VEHICLE?
A:
You can only pick up and return your rental vehicle within the opening hours of your Jaguar & Land Rover RENT retailer. If the vehicle is not returned at the agreed place and time, the retailer is entitled to charge a usage fee at the applicable standard rate for each day commenced.
Q:
HOW CAN I CHANGE A BOOKING?
A:
Changes to your booking will be made through your selected Jaguar & Land Rover RENT retailer. You will find their contact details in the in the email with your booking confirmation or in the documentation provided by your retailer.
Q:
HOW CAN I CANCEL A BOOKING?
A:
Cancellations must be made at least 24 hours before the start of the rental period. If this does not happen, you will be charged the basic daily rate according to the tariff price list valid at the time of cancellation, unless the vehicle can be rented out to someone else.
To cancel, call the Jaguar & Land Rover RENT retailer and cancel the booking by phone. If you do not pick up the vehicle within 60 minutes after the agreed time, the booking will no longer be binding.
Q:
IS THERE A TARIFF FOR BUSINESS CUSTOMERS?
A:
There is a special business tariff for both short-term and long-term rentals, which is displayed when you make your selection. Jaguar & Land Rover RENT offers you the option to have both a private and a business customer account as an individual.
Q:
WHAT IS THE MAXIMUM TIME I CAN BOOK A VEHICLE?
A:
For private and business customers, the maximum rental period is 6 months.
Q:
WHERE CAN I FIND THE RENTAL TERMS AND CONDITIONS?
A:
The detailed rental conditions can be found in the footer of our website and in your booking confirmation.
Q:
WHAT DOCUMENTS DO I NEED FOR THE VEHICLE RENTAL?
A:
When collecting the vehicle, you must present the following documents:
• a domestically valid driving licence for the respective vehicle class
• a valid identity card or passport
• a valid identity card or passport
• a valid credit card
If you are unable to present the required documents when collecting the vehicle, the lessor will withdraw from the contract. Claims on your part due to non-fulfilment are excluded in this case.
Q:
WHAT PAYMENT OPTIONS ARE AVAILABLE?
A:
A valid credit card is required to pay you rental. Your Jaguar & Land Rover RENT retailer is entitled to reserve a deposit equal to the excess on your credit card. You are obliged to pay your Jaguar & Land Rover RENT retailer the total amount resulting from the individual items shown on the front of your rental agreement. This includes the settlement of any missing fuel on return. The cardholder's signature is considered authorization to debit the full invoice amount from the relevant account. This authorization also applies to subsequent debits as a result of rental corrections, damage claims including corresponding towing costs as well as administrative costs incurred for processing.
Q:
CAN I HAVE ANOTHER DRIVER ENTERED IN THE RENTAL AGREEMENT?
A:
You may add another driver when you pick up the vehicle by paying an extra amount and provided your Jaguar & Land Rover RENT retailer agrees. This is subject to the additional driver being able to produce a valid driving licence.
Q:
DO THE RENTAL PRICES INCLUDE FULLY COMPREHENSIVE INSURANCE?
A:
You are advised that the vehicle is not covered by fully comprehensive insurance. By paying an additional fee, you can reduce your liability for vehicle damage or loss to a certain excess per claim. Such a contractual exemption from liability corresponds to the guiding principle of fully comprehensive insurance.
Q:
DO THE RENTAL PRICES INCLUDE LIABILITY INSURANCE?
A:
The rental price includes motor vehicle liability insurance at least to the extent required by law in Italy under the Compulsory Insurance Act. In the event of a self-inflicted accident, you must economically bear the costs of the third-party damage up to the amount of the excess.
Q:
DO I HAVE TO PAY TOLLS MYSELF?
A:
The renter shall bear all costs in connection with charges levied for the use of certain traffic routes (e.g. tolls) and shall perform all duties of cooperation required in connection with the levying of the charges.
Q:
MAY I SMOKE IN THE VEHICLES?
A:
No. Smoking is not permitted in the vehicles out of consideration for other users.
Q:
ARE PETS ALSO ALLOWED ON BOARD?
A:
This must be discussed and agreed with you Jaguar & Land Rover RENT retailer.
Q:
WHO IS LIABLE FOR TRAFFIC VIOLATIONS DURING THE RENTAL PERIOD?
A:
As the renter, you are responsible for the consequences of any traffic violations or criminal offences found in connection with the rented vehicle and are liable to the retailer for fees, costs and all damages incurred by him as a result of official measures and the defence against these. The retailer is expressly entitled to provide information about the renter and driver to inquiring authorities.
Q:
ARE THERE ANY PROCESSING FEES FOR FINES?
A:
The relevant Jaguar & Land Rover RENT retailer may charge a fee for the processing of fines for administrative offences.
Find out more about our new "Meet and Greet" service available in Rome. You can choose between the performance of our fully electric Jaguar I-PACE or the style of our Range Rover Sport and a driver will deliver them when and where you need, because it's always a good time to live new extraordinary experiences.
Still have questions?
You’ll find many answers and information about our rental car offer in our FAQ section.
In addition, you can contact us personally at any time.